Many professional fleet managers will readily tell you that the effectiveness of your fleet management strategies is directly dependent on the quality and appropriateness of your vehicles. It therefore goes without any gainsaying that regardless of the types of vehicles in your fleet, selecting the right vehicles for your different job applications is critical to meeting your business goals.
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When it comes to your vehicle fleet, your company has a strategy, goals and objectives. So when it comes to analyzing how it’s doing, determine what is most important to your particular business strategy and current year objectives – and allow that to drive the metrics you will track to evaluate your fleet’s performance.
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INTRODUCTION Customer service usually involves multiple touch points. For example, contact with customers could include providing an update on when a delivery or service is expected to arrive. With multiple touch points for just one transaction, you have multiple opportunities to safeguard customer satisfaction. When you operate a fleet, vehicles and drivers are extensions of your business. A vehicle breakdown, […]
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A renowned author in the field of Business Management, Peter Drucker, once said that quality in a service or product is not what you put into it but what customers get out of it. Experience has also thought many that the cheapest and the best advertisement you can get anywhere in the world is a ‘Pleased or Satisfied Customer’. […]
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PRODUCE HAULAGE Farm produce would not get to end users if those in the chain of distribution fail to carry out their duties. Identifying this important role, some investors have ventured into inter and intra-state produce distribution on a small scale to make money and also to move the various food items from one geographical location to the other. HOW […]
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PROLOGUE An experience I had with a vulcanizer paints a grim picture of the danger all motorist could be facing on daily basis. My vehicle has tyre pressure specification of 35 psi by the manufacturer. One day, I drove into a vulcanizers shop to pump up one of my tyres. After pumping, the vulcanizer got 35psi reading on his pencil […]
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Beyond knowing exactly where your vehicle is at any point in time and being able to immobilize a vehicle when situation so demand, fleet management system or telematics produces some results that could fundamentally aid the effectiveness of driver behaviour’s assessment and performance improvement. Behaviours such as excessive idling, aggressive acceleration, harsh braking, sudden deceleration, over speeding and fast cornering […]
Continue reading »In the Islamic calendar, Ramadan is one of the most important religious obligation during which participants observe strict rules which includes fasting between sunrise and sunset and series of prayers in between. It is important for Fleet Managers to be aware of Ramadan and its possible impact on employees’ driving abilities. Ramadan for the current year is set to begin […]
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Borderless Alliance has called on West African nations to come up with policies that will drive investment in the renewal of the trucks plying their highways in a bid to improve trade. A statement obtained through email quoted a transport specialist with Borderless Alliance from Accra; Mr. Noel Kosonu, as urging leaders across the region to collectively come up with […]
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CFAO Equipment has introduced two new Fuso trucks to the Nigerian market, the medium (FA & FI) and heavy duty (FJ) models, which is expected to boost the competition and raised the standard in the nation’s truck market. Speaking at the event held in Lagos, the Managing Director, CFAO Motors Nigeria Limited, Mr. Thomas Pelletier, said, “Today’s milestone represents another […]
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If a rapid development must be achieved in Nigeria’s haulage industry, the General Manager, SIFAX Haulage and Logistics Limited, Saheed Lasisi, has declared that stakeholders must of necessity embrace mergers and strict enforcement of standards. In a recent interview monitored through The Guardian, Lasisi was reportedly quoted as saying that the haulage industry in the country is an ‘’emerging” one, […]
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Outsourcing transportation to third-party logistics providers can be a cost-saving, efficient means of providing excellent customer service to your customers, regardless of your industry. However, it cannot accomplish your goals unless you are diligent in its implementation. Simply put, there is no substitute for proper planning, communication and management. These three elements are the keys to successful private fleet outsourcing […]
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