WAYS TO IMPROVE CUSTOMER SERVICE USING FLEET MANAGEMENT SOLUTIONS

INTRODUCTION Customer service usually involves multiple touch points. For example, contact with customers could include providing an update on when a delivery or service is expected to arrive. With multiple touch points for just one transaction, you have multiple opportunities to safeguard customer satisfaction. When you operate a fleet, vehicles and drivers are extensions of your business. A vehicle breakdown, […]

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USING YOUR FLEET MANAGEMENT SYSTEM (TELEMATICS) TO ASSESS DRIVER BEHAVIOUR AND IMPROVE RESULTS

Beyond knowing exactly where your vehicle is at any point in time and being able to immobilize a vehicle when situation so demand, fleet management system or telematics produces some results that could fundamentally aid the effectiveness of driver behaviour’s assessment and performance improvement. Behaviours such as excessive idling, aggressive acceleration, harsh braking, sudden deceleration, over speeding and fast cornering […]

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KEYS TO SUCCESSFUL PRIVATE FLEET OUTSOURCING

Outsourcing transportation to third-party logistics providers can be a cost-saving, efficient means of providing excellent customer service to your customers, regardless of your industry. However, it cannot accomplish your goals unless you are diligent in its implementation. Simply put, there is no substitute for proper planning, communication and management. These three elements are the keys to successful private fleet outsourcing […]

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WHY IT PAYS TO PROVIDE COMPANY VEHICLE AS AGAINST TRANSPORT REIMBURSEMENT – PART TWO

Some Corporate Managers feel an employee reimbursement program costs less than offering company-provided vehicles. However, we have strong reasons to think otherwise. In the first installment of this article (CLICK HERE FOR PART ONE), we looked at some of these reasons. In this article, we bring to the fore some more points.   Costs Unfairly Shifted to Employees It is […]

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WHY IT PAYS TO PROVIDE COMPANY VEHICLE AS AGAINST TRANSPORT REIMBURSEMENT

An ongoing question asked by corporate management is whether it makes better business sense to provide company vehicles for employees or reimburse them for the use of their personal vehicles. Invariably, this question gains increased scrutiny when there is senior management pressure to reduce costs. Since fleet is typically one of the top five spend categories, it is a ready […]

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NAIJA TRUCKERS DEBUTS. DOWNLOAD IT HERE FOR FREE!

The fast-paced world of haulage and logistics is set to witness a major boost with the grand entry of NAIJA TRUCKERS into the industry. NAIJA TRUCKERS, another landmark accomplishment from the stables of Haulage Report Now shall be principally committed to reporting the developments in the haulage and logistics industry of Nigeria. It shall offer a rich platform through which the uniqueness of […]

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