UNDERSTANDING METRICS IN FLEET MANAGEMENT

Achieving fleet management optimization and efficiency requires that you measure. Every Fleet Management has underlying goals and objectives. Knowing how well you are doing relative to the set objectives requires that you have some basis for comparing your actual output against the result you ‘desire’ to have. An old business adage says you manage what you measure or in another […]

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FLEET FOR PROFIT: PREVENT ACCIDENTS, REDUCE REPAIR EXPENSES – PART ONE

For years, under pressure from senior management, the fleet world has been scrambling to cut expenses. To their credit, fleet managers have responded to the challenge in a variety of ways, from “rightsizing” to extending the service life of their vehicles and making their fleets more fuel-efficient. Another approach, however, has yet to be fully exploited by the fleet industry […]

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WAYS TO IMPROVE CUSTOMER SERVICE USING FLEET MANAGEMENT SOLUTIONS

INTRODUCTION Customer service usually involves multiple touch points. For example, contact with customers could include providing an update on when a delivery or service is expected to arrive. With multiple touch points for just one transaction, you have multiple opportunities to safeguard customer satisfaction. When you operate a fleet, vehicles and drivers are extensions of your business. A vehicle breakdown, […]

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