INTRODUCTION Customer service usually involves multiple touch points. For example, contact with customers could include providing an update on when a delivery or service is expected to arrive. With multiple touch points for just one transaction, you have multiple opportunities to safeguard customer satisfaction. When you operate a fleet, vehicles and drivers are extensions of your business. A vehicle breakdown, […]
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A renowned author in the field of Business Management, Peter Drucker, once said that quality in a service or product is not what you put into it but what customers get out of it. Experience has also thought many that the cheapest and the best advertisement you can get anywhere in the world is a ‘Pleased or Satisfied Customer’. […]
Continue reading »Mr Fidet Ikhiria, the Acting Managing Director of the Nigerian Railway Corporation (NRC) has announced that the Abuja-Kaduna train service recorded a gross income of N5.1 million within the first two weeks of operation. This disclosure was known to the News Agency of Nigeria (NAN) while travelling on the train from Abuja to Kaduna on Saturday. The Managing Director of […]
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The Minister of Transportation, Mr. Rotimi Amaechi, at the weekend promised federal government’s assistance to the private sector investors through the removal of bottlenecks for rapid development of dry ports in the country. He made the disclosure in his office in Abuja, during a meeting with the concessionaires of the dry ports in the six geopolitical zones who came to […]
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The Nigeria Customs Service, Ogun Area Command, has impounded 18 vehicles loaded with bags of rice at the Idiroko border, which were being smuggled into the country from the Republic of Benin. The Controller of the command, Comptroller Multafu Waindu, said the vehicles and contraband were impounded around 3am at Alari and Ifoyintedo bush paths, in the Ipokia Local Government […]
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A commercial bus conveying about 14 passengers from Port Harcourt to Omoku in Ogba/Egbema/Ndoni Local Government Area of Rivers State was intercepted on Friday by suspected kidnappers. The hoodlums were said to have ordered the passengers out of the vehicle, set it ablaze before whisking them (passengers) away.
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The Minister of Transportation, Mr Chibuike Amaechi, said on Friday that the Federal Government would in February, 2017 consider approval for the concessioning of the Eastern and Western rail lines. Amaechi stated this to State House correspondents after Vice-President Yemi Osinbajo inaugurated a steering committee for the concessioning of the Eastern and Western rail lines at the Presidential Villa.
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The Federal Government on Friday constituted a 20-member steering committee on the concessioning of the Eastern and Western lines of the Nigeria Railways. The move is said to be aimed at spurring a transformation of the railway infrastructure in the country. Vice-President Yemi Osinbajo inaugurated the committee headed by the Minister of Transportation, Mr. Rotimi Amaechi, at the Presidential Villa, […]
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The Acting Inspector-General of Police, Ibrahim Idris, on Friday launched an operation against kidnappers and other hoodlums by deploying 510 anti-riot policemen on Abuja-Kaduna Expressway. The operation which was backed with 40 patrol vehicles and armoured carriers, was expected to man dark spots and vulnerable points along the road which had become notorious for kidnapping and other violent crimes.
Continue reading »The LAGBUS Asset Management Limited says drivers, who protested against deduction in their salaries on Tuesday, are not its workers. It added that the protesters worked with Primero Transport Services Limited, which operates Lagos Bus Rapid Transport, contrary to their portrayal as LAGBUS workers. The Punch had reported that many commuters were stranded on Tuesday after the drivers trooped to […]
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The Kogi State Command of the National Drug Law Enforcement Agency has arrested a truck driver with 1,126.9 kg of Indian hemp with a street value of N5m. The truck driver, Ismaila Abdulahi, was arrested on Wednesday with the illicit drugs concealed in 100 bags. The commander of the agency, Alhaji Idris Bello, who paraded the suspects yesterday said Abdullahi […]
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The Lagos State Driver’s Institute on Thursday described most drivers in the state, especially “commercial drivers”, as terrorists. The Chief Executive Officer, LASDRI, Mr. Philip Ogunlade, explained that many drivers in the state were on the roads to threaten the lives of other road users. Ogunlade, who spoke during a sensitisation workshop for drivers at Iyana-Ipaja, added that drivers, especially […]
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