Chisco Transport Limited and Coscharis Motors Limited, two industry giants, are set to jointly delight customers on the Chisco platform. At a joint media briefing held recently in Lagos to formally announce a unique loyalty campaign tagged “Rides and Rewards Promo”, the two companies together with other stakeholders present unveiled the details of the campaign which majorly aims to digitalise […]
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In a fast-paced world of highly competitive businesses, customer satisfaction without doubt plays an important role in any profit or impact oriented organisation. Not only is it the leading indicator to measure customer loyalty, identify unhappy customers, reduce churn and increase revenue; it is also a key point of differentiation that helps you to attract new customers in competitive business […]
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INTRODUCTION Customer service usually involves multiple touch points. For example, contact with customers could include providing an update on when a delivery or service is expected to arrive. With multiple touch points for just one transaction, you have multiple opportunities to safeguard customer satisfaction. When you operate a fleet, vehicles and drivers are extensions of your business. A vehicle breakdown, […]
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A renowned author in the field of Business Management, Peter Drucker, once said that quality in a service or product is not what you put into it but what customers get out of it. Experience has also thought many that the cheapest and the best advertisement you can get anywhere in the world is a ‘Pleased or Satisfied Customer’. […]
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