Many professional fleet managers will readily tell you that the effectiveness of your fleet management strategies is directly dependent on the quality and appropriateness of your vehicles. It therefore goes without any gainsaying that regardless of the types of vehicles in your fleet, selecting the right vehicles for your different job applications is critical to meeting your business goals.
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When it comes to your vehicle fleet, your company has a strategy, goals and objectives. So when it comes to analyzing how it’s doing, determine what is most important to your particular business strategy and current year objectives – and allow that to drive the metrics you will track to evaluate your fleet’s performance.
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INTRODUCTION Customer service usually involves multiple touch points. For example, contact with customers could include providing an update on when a delivery or service is expected to arrive. With multiple touch points for just one transaction, you have multiple opportunities to safeguard customer satisfaction. When you operate a fleet, vehicles and drivers are extensions of your business. A vehicle breakdown, […]
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A renowned author in the field of Business Management, Peter Drucker, once said that quality in a service or product is not what you put into it but what customers get out of it. Experience has also thought many that the cheapest and the best advertisement you can get anywhere in the world is a ‘Pleased or Satisfied Customer’. […]
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Beyond knowing exactly where your vehicle is at any point in time and being able to immobilize a vehicle when situation so demand, fleet management system or telematics produces some results that could fundamentally aid the effectiveness of driver behaviour’s assessment and performance improvement. Behaviours such as excessive idling, aggressive acceleration, harsh braking, sudden deceleration, over speeding and fast cornering […]
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Outsourcing transportation to third-party logistics providers can be a cost-saving, efficient means of providing excellent customer service to your customers, regardless of your industry. However, it cannot accomplish your goals unless you are diligent in its implementation. Simply put, there is no substitute for proper planning, communication and management. These three elements are the keys to successful private fleet outsourcing […]
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Fleet Maintenance Managers lead the activities of the maintenance department to ensure that fleet and heavy equipment is available, dependable and safe at all times. In some logistics companies, the job of fleet manager is a legacy position; having existed for years with a well-established job description. In others, the job may have mutated from what it may have been […]
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This role in some organisations is called Head of Department, Director of Fleet Operations or General Manager, Supply and Logistics (especially in big and multidimensional organisations).
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Some Corporate Managers feel an employee reimbursement program costs less than offering company-provided vehicles. However, we have strong reasons to think otherwise. In the first installment of this article (CLICK HERE FOR PART ONE), we looked at some of these reasons. In this article, we bring to the fore some more points. Costs Unfairly Shifted to Employees It is […]
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An ongoing question asked by corporate management is whether it makes better business sense to provide company vehicles for employees or reimburse them for the use of their personal vehicles. Invariably, this question gains increased scrutiny when there is senior management pressure to reduce costs. Since fleet is typically one of the top five spend categories, it is a ready […]
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When looking at fleet managers salaries in 2014, pay levels increased compared to 2013, with 77 percent of the respondents to Automotive Fleet’s bi-annual Fleet Manager Salary Survey reporting a pay increase in the 2014 calendar-year. Overall, 32 percent of fleet managers reported a salary of $100,000 or more per year. Also, of the 77 percent reporting a pay increase […]
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The fast-paced world of haulage and logistics is set to witness a major boost with the grand entry of NAIJA TRUCKERS into the industry. NAIJA TRUCKERS, another landmark accomplishment from the stables of Haulage Report Now shall be principally committed to reporting the developments in the haulage and logistics industry of Nigeria. It shall offer a rich platform through which the uniqueness of […]
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