When it comes to your vehicle fleet, your company has a strategy, goals and objectives. So when it comes to analyzing how it’s doing, determine what is most important to your particular business strategy and current year objectives – and allow that to drive the metrics you will track to evaluate your fleet’s performance.
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INTRODUCTION Customer service usually involves multiple touch points. For example, contact with customers could include providing an update on when a delivery or service is expected to arrive. With multiple touch points for just one transaction, you have multiple opportunities to safeguard customer satisfaction. When you operate a fleet, vehicles and drivers are extensions of your business. A vehicle breakdown, […]
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A renowned author in the field of Business Management, Peter Drucker, once said that quality in a service or product is not what you put into it but what customers get out of it. Experience has also thought many that the cheapest and the best advertisement you can get anywhere in the world is a ‘Pleased or Satisfied Customer’. […]
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Beyond knowing exactly where your vehicle is at any point in time and being able to immobilize a vehicle when situation so demand, fleet management system or telematics produces some results that could fundamentally aid the effectiveness of driver behaviour’s assessment and performance improvement. Behaviours such as excessive idling, aggressive acceleration, harsh braking, sudden deceleration, over speeding and fast cornering […]
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Your GIT (Goods-in-transit) and Comprehensive Insurance are probably expiring at about now. How responsive was your Underwriter or Insurance Company during the year? What about claims payment- how much of what you deserve to get was knocked off on the basis of some independent assessor’s re-computation and extant clauses? What was the response time to claims payment? How many accidents […]
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Fleet Management Solution and Vehicle Tracking System: Not a few have come to see both terms as two sides of the same coin. Some in fact believe that they are same in value proposition and only different in semantics. The latter probably explains why it is convenient to pass of a comprehensive insurance proposal incorporating a vehicle tracking system as […]
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Offline or Out-of-Coverage Storage of Trip Information: In view of the level of development of our communication backbone which is not yet at per with what obtains in the economies from where most of these packages originally come from, it is of uppermost importance that critical questions be asked about the options available for data capture, logging and access and […]
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Under the “telematics” umbrella is the integration of Global Positioning System (GPS) technology, computers and mobile devices. The successful coupling of telematics and GPS technology has opened the door to a wide range of beneficial new features that has further expanded the frontier of possibilities in fleet management. At the click of the cursor, you can get information about the […]
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In our article on “Fleet Management Solution and Vehicle Tracking System”, we mentioned the word fleet and vehicle telematics in a number of places. As promised, this article will shed more light on what telematics is all about and how/why it has attained a position of preeminence in fleet management generally and haulage operations in particular. Telematics is literally a […]
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